According to Gartner, 85% of customer interactions will be automated by 2020. Yet only 30% are today. That is because state of the art technology can't scale. It takes 4-8 weeks on average and over $100,000 to implement 1 intent on one channel, whether a chatbot, voicebot, or speech IVR. With large financial services companies averaging between 1,000 to 3,000 intents, that would take more than 20 years and $200,000,000 to fully automate all human agent tasks.
discourse.ai has invented a novel way to enrich and extract the value of a company's existing call center calls and live chat data to speed the time to value to full automation and increase the performance of live agent interactions in as little as 3 months.