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Unlocking the Value of Conversation Data.


Most conversational applications suck, but they don't have to. With the discourse.ai platform, companies can unlock the value of customer conversation data to speed time to value for customer service bots and agent effectiveness.

Market Need

According to Gartner, 85% of customer interactions will be automated by 2020. Yet only 30% are today. That is because state of the art technology can't scale. It takes 4-8 weeks on average and over $100,000 to implement 1 intent on one channel, whether a chatbot, voicebot, or speech IVR. With large financial services companies averaging between 1,000 to 3,000 intents, that would take more than 20 years and $200,000,000 to fully automate all human agent tasks.

discourse.ai has invented a novel way to enrich and extract the value of a company's existing call center calls and live chat data to speed the time to value to full automation and increase the performance of live agent interactions in as little as 3 months.

Product

discourse.ai offers a SaaS AI platform to large financial services companies that unlocks the value of conversation data for customer service using AI. Our SaaS AI platform utilizes novel algorithms that we created to fill the gap in understanding the content and meaning of conversations. We utilize a novel semi-supervised machine learning pipeline based upon financial services ontologies that automatically enriches recorded customer service calls and chats with semantic meaning and patterns that can be mined by business analysts and data scientists. This data is also used to train conversational voice and chat bots, gain new customer insights, and extract and organize knowledge about the company, its customers, and details about the relationship between the two. Bot developers are able to export all extracted intents, slots, and entities from existing conversations, saving developers and designers from creating them from scratch. Our AI and ML models are accessible to bots and customer service agents via a restful predictive API that is able to track conversations up to 36 turns. The platform also includes an analyst tool that can visualize historical and near realtime customer conversations.

Meet The Team

Management Team

Jonathan Eisenzopf

CEO

Ken Goldberg

CBDO

David Davis

VP of Customer Sucess

Contact Us

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